Troubleshoot: “Failed to fetch” or Command Centre offline

What “Failed to fetch” normally means#

The customer interface could not receive a usable response from the local VRA background service. It does not by itself mean a farm action failed or that a game account is damaged.

The cause can be a stopped service, application update, Windows firewall decision, crashed process, stale interface session or a port already used by another local program.

Recovery order#

1. 1

   Stop clicking Run

   Do not create more intent while service state is unknown.

2. 2

   Check Environment Health

   If it opens, use the service and connection checks shown there.

3. 3

   Refresh the Command Centre once

   A stale browser or desktop view may reconnect.

4. 4

   Restart only the documented VRA service

   Do not restart or delete emulator profiles as a first response.

5. 5

   Check firewall and port messages

   Use the exact released service name and support instructions.

6. 6

   Collect logs if it returns

   Note whether active work resumed, stopped or requires inspection.

Escalate with#

• VRA version and Windows version.
• Approximate time the interface last worked.
• The Environment Health result or a screenshot of the connection error.
• Whether LDPlayer/game processes remained open.
• Whether Windows, VRA, LDPlayer or security software updated immediately beforehand.