Automation reference
Rewards, mail, quests and daily claims
Configure reward workflows and understand why already-claimed, unavailable or animated rewards require different handling.
Included workflow families#
Collect All City Rewards
Completed city output such as ready research, training and building rewards.
Mail Rewards
Eligible attachments and rewards in supported mail categories.
Quest Rewards
Completed chapter, daily and side-quest rewards.
Tribe Gifts
Available gifts and already-earned treasure chests.
Prosperity Rewards
The free daily chest and available daily points.
City Event Reports
Supported city errands, Special Farmer rewards and configured missions.
Normal reasons for no claim#
- The reward was already claimed earlier in the day or by another session.
- The account has not earned the required points, quest or chest.
- The event or feature is not available on that farm.
- A reward animation is still completing and the final state is not yet visible.
- A configuration limit excludes that reward type.
If rewards remain visible#
- 1
Identify the exact reward
Do not report “rewards failed” when only one tab or chest remains.
- 2
Check the result capture
Confirm whether the workflow reached the reward screen, an animation or another menu.
- 3
Open the farm manually
Determine whether the reward is claimable, locked, already consumed or waiting on another tap.
- 4
Run only the relevant workflow
After the state is understood, avoid replaying unrelated reward actions.
Still stuck?
Complete the evidence checklist before contacting support. Never send passwords, recovery codes, payment details or private licence material.